At AVL Exterior Specialties LLC, we take your online security and privacy seriously. This policy describes how we protect your information when you interact with our sales and service platform. 1. Data Encryption and Protection (SSL) We use SSL (Secure Sockets Layer) encryption technology to protect the transmission of sensitive data. All personal and financial information you enter on our website is encrypted to prevent unauthorized third parties from intercepting the communication. 2. Payment Security We do not store your full credit or debit card details on our servers. All payment transactions are processed through external, certified payment gateways complying with the PCI-DSS standard (such as Stripe or PayPal), ensuring secure handling of your financial data. 3. Information We Collect and How We Use It We collect only the information strictly necessary to process your product orders or coordinate your construction projects: Personal Data: Name, shipping address, project/site address, email address, and phone number. Usage: We use this data to deliver products, perform technical site visits for quotes, handle billing, and send updates regarding your project's status. 4. Access and Control of Your Information The Client has the right to access, correct, or request the deletion of their personal data stored on our e-commerce platform. You can do this directly from your account dashboard or by contacting our support team. 5. Cookies and Tracking Technologies We use essential and analytical cookies to improve website speed, remember your shopping preferences, and understand how users interact with our site, allowing us to optimize the user experience. 6. Support and Security Contact If you have any questions regarding these Terms or suspect any security issues with your account, please contact us at: AVL Exterior Specialties LLC Main Location: 15 Loop Rd, Arden, NC 28704 Email: info@avlexterior.com